Printable Pre-Admission Form
01.01.2025 | PDF | 2.40 MB
At Mediclinic, our patients are at the heart of everything we do. We understand that healthcare is more than just treatments and procedures – it is about trust, compassion and personalised care. From the moment you walk through our doors, our dedicated team is here to ensure you feel heard, supported and cared for every step of the way.
Your wellbeing is our priority, and we are honoured to be a part of your healthcare journey. Explore our resources, services and support options, and let us know how we can best serve you. Welcome to our community – we are here for you.
PRE-HOSPITAL PRODUCTS AND SERVICES
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PRE-ADMISSION INFORMATION
We look forward to welcoming you at our facility and would like to assist you with the necessary preparations and share relevant information with you.
Online pre-admission
Our simple step-by-step online pre-admission will guide you through the process and ensure that you are well informed on what to expect.
Click the link below to start your Online Pre-Admission.
What to bring
In preparation for your admission, please follow any instructions as given by your admitting doctor.
For administrative purposes, the following items are required upon admission:
- Your identification document, driver's licence or passport (for foreigners only)
- Your medical aid card
- Authorisation number supplied by your medical aid or the letter of guarantee issued by your insurer
- X-rays, if applicable
- Chronic medication, if staying overnight
Personal items
We recommend bringing the following personal items along with you:
- Comfortable clothing, sleepwear, socks and slippers
- Toiletries (including toothbrush, toothpaste, shampoo, soap and hair brush)
- Assistive devices such as glasses, dentures, hearing aids, crutches and walkers etc. Please ensure that the attending nurse records these items upon your arrival
- Bank card and/or cash – please keep cash to a minimum. There is a coffee shop, and vending machines can also be utilised
- Cell phone, charger (with adaptor) and earphones – we offer free WiFi at our facilities. Please be mindful of other patients and make use of earphones when playing any audio on your device
- A soft toy or comfort item, such as a teddy bear, if your child is admitted
What not to bring
You may want to leave these items at home:
- Valuables such as jewellery, wallets, watches, tablets, etc
- Firearms are not permitted at our facilities and we cannot safely store these on your behalf
- Towels, bedding and pillows
- Large luggage bags – limit the amount of personal belongings that you bring along
Any valuables are stored at your own risk. Please note that most hospitals do provide small lockable storage cupboards. Kindly declare any valuables (such as glasses, hearing aids, etc.) to the attending nurse.
Medical aid authorisation
Authorisation from your medical aid or the letter of guarantee issued by your insurer is required prior to your hospital admission. Please note that it is your responsibility as a patient to obtain the necessary authorisation. The following information is typically required in order to obtain authorisation from your medical aid, and should be provided to you by your admitting doctor:
- Diagnosis and procedure codes
- Date of admission
- Admitting doctor practice number
- Hospital facility practice number
Please note: Should you not have the necessary authorisation in time please inform your admitting doctor as this may lead to your admission date being postponed.
Certain medical schemes require a co-payment from the member for the portion of the treatment not covered by the medical scheme. This is payable by the patient on admission.
Online clinical assessment
Selected patients (based on the type of admission) will be requested to provide their medical history on the Online Clinical Assessment form.
The patient will receive an SMS within 72 hours prior to admission with a unique link to this form. This assessment is not compulsory but will assist the clinical team in shaping your care plan.
Private room requests
For your convenience, some of our hospitals can accommodate patients in semi-private, private, VIP and luxury rooms.
These room types are available on request for an additional fee and are based on availability at the time of admission.
Please note: Any additional fees for private or semi-private rooms will be for the patient's own account, unless pre-authorised by your medical scheme. Please enquire at reception or the administration department for the applicable fees.
Meal requests
All hospital meals are provided in accordance with a patient’s health requirements, and meals are determined in conjunction with a certified dietitian.
Most Mediclinic hospitals can provide special meals, e.g. kosher and halaal. If you would like to request a special meal, please do so during your pre-admission or upon admission at the hospital and confirm this with the nursing staff in the unit.
Parents/caregivers of paediatric patients – please enquire at the hospital regarding arrangements and payment options for parents/caregivers who sleep in with our paediatric patients.
Please note: Special meals attract a surcharge as these meals are specially ordered from one of our pre-approved local suppliers. Please enquire at the hospital about the surcharge.
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HOSPITAL STAY INFORMATION
We trust that you will have a memorable and positive experience at our facility. Please refer to the information below relating to your hospital stay.
What to expect on the day of admission
- Please arrive at the time stipulated by your doctor and/or hospital communication.
- Report to the main reception front desk to register your arrival and complete the administrative admission to hospital. You may be required to wait for a short while in the event that the hospital is experiencing an influx of patients.
- Once admitted, you will be escorted to your assigned bed in the hospital unit.
- A nurse will provide basic orientation and complete the clinical admission, which entails the confirmation and gathering of medical information.
Surgical procedure information
When coming to hospital for a surgical procedure, a patient can typically expect the following:
- Depending on what time your procedure has been scheduled, you may have some time where you will be waiting in your bed. During this time, the doctor may come to see you.
- In preparation, some procedures require you to wash or shower with an antiseptic soap – if you need assistance, please ask for a nurse.
- You will be wheeled to the operating theatre complex on your bed - firstly into a waiting area, then into the actual operating room for your procedure.
- The doctors and nurses in the operating theatre will be dressed in scrubs, wearing gloves, hairnets and shoe covers – this is part of maintaining a clean environment.
- The actual operating room may feel cold (and clinical) – this is due to the ventilation and part of maintaining a clean environment.
- There are often many pieces of medical equipment and instruments in the operating room.
- Unfortunately, no one may accompany you during the surgical procedure. Exceptions to this rule may include babies, younger children and individuals with special needs, but the nurse or doctor will advise.
- After your operation, you will be moved to the recovery area, where you will be monitored for a period of time before being wheeled back to your room in the unit.
Unit recovery & stay information
After a patient returns to the unit following surgery, they can typically expect the following:
- Nurses will frequently check vital signs such as heart rate, blood pressure, respiratory rate, oxygen saturation and temperature. This is done to detect any early signs of complications like bleeding, breathing issues or infection.
- Nurses will also assess the operation site, manage intravenous (IV) infusions and administer pain medication. Please speak to the nurse if your pain is not well controlled.
- Patients are encouraged to sit up for meals and walk short distances when it is safe to do so, asking for assistance if needed. This helps prevent complications like blood clots and promotes faster recovery.
- Your doctor will usually visit within a few hours or the next morning to check on your recovery progress, review vital signs and discuss the next steps in care. They may adjust medications or order additional tests if needed.
- Initially, patients may start with clear fluids and gradually progress to solid foods depending on the type of surgery and how well they tolerate food. If patients experience nausea, medications can be given to help.
Discharge information
Discharge process
On the day of discharge, there may be a number of aspects that need to be covered prior to your departure. These may include:
- Discussion and discharge by your doctor – this may include discharge instructions, a prescription for take-home medication and scheduling a follow-up appointment.
- Nursing staff will need to complete the clinical discharge process, which involves completing procedures (e.g. wound care or removing your drip), recording clinical information and providing you with discharge instructions
- Take-home medication – you may need to visit the pharmacy to collect your medication
- Administrative discharge – report at the reception desk on discharge to sign for your discharge and conclude any administrative activities before leaving the hospital
- You will be reminded to complete our Client Experience Survey, which helps us improve our services to our clients.
Post-discharge support
- Please refer to your discharge notes to ensure that you are aware of any specific medical instructions post-discharge.
- Should you require further guidance, we recommend that you engage with the relevant healthcare practitioner (e.g. doctor or physiotherapist) who was involved with your treatment.
- The Mediclinic Health Information Library provides valuable information on medical conditions and post-discharge care. Please access this library at the link on the bottom of this page.
Financial and billing information
It is important to note that your medical expenses relating to your admission will come from multiple sources and may include accounts from:
- The hospital
- The treating doctor(s)
- Any other healthcare practitioners or service providers involved in your treatment (anaesthesiolgist, physiotherapist, laboratory testing, radiology X-rays/scans, etc.)
Should you need assistance with your hospital account please make contact with the relevant hospital and request to speak to the accounts department. Healthcare practitioners and doctors’ accounts are not included in the hospital account and will be provided to you by their practice directly.
For more details on billing and tariff conditions, click here.
WiFi information
Mediclinic offers free WiFi access at our hospitals. To get connected, scan the QR code in hospital to connect to the MCHID network. You will then be asked to sign in with your cell phone number, followed by an OTP sent via SMS, which will serve as your password. This account can be used for up to three devices and up to a period of 21 days before re-registration is required. For further information, please contact 0861 HCWIFI (429434).
VISITOR INFORMATION
At Mediclinic, we recognise the vital role that family and friends play in the healing process.
Flexible visiting hours
To enhance the patient experience, Mediclinic offers flexible visiting hours, allowing loved ones to visit throughout the day while ensuring that essential medical care remains uninterrupted. This approach promotes a more client-centred environment, improves communication with healthcare teams and provides reassurance to both patients and their families.
Please note the following:
- Managed flexible visiting hours apply (09:00 – 20:00), with a resting period between 13:00 – 15:00; however, there may be times when visitors cannot be accommodated. Please enquire at the nurses’ station to confirm if a patient is able to receive visitors.
- Visitors may be asked to leave the bedside when doctors share diagnoses with patients or when procedures are carried out in the unit; we appreciate your understanding in this regard.
- We ask that visitors respect other patients in the room and restrict the number of individuals visiting to three per bed in general units, two per bed in critical care units. One person can accompany a patient admitted for a day procedure in the day unit.
- Access for partners accompanying obstetric patients includes the option to board with the patient if facilities are available. Alternatively, partners may visit each day for an unlimited time.
- Paediatric patients and one parent are regarded as a single entity. Most of our hospitals can accommodate one parent/caregiver who stays with a child on a single sleeper couch. Kindly enquire about these facilities and additional costs, where relevant, at the hospital.
Please note that there may be changes to these general visiting hours at a locality level, and we advise you to visit the specific hospital page or contact the facility for further details.
WiFi information
Mediclinic offers free WiFi access at our hospitals. To get connected, scan the QR code in hospital to connect to the MCHID network. You will then be asked to sign in with your cell phone number, followed by an OTP sent via SMS, which will serve as your password. This account can be used for up to three devices and up to a period of 21 days before re-registration is required. For further information, please contact 0861 HCWIFI (429434).